The All India Institute of Medical Sciences (AIIMS) is emphasizing the significance of transitioning to a digital payments system, announcing the operationalization of the ‘AIIMS Smart Card’ across departments by March 31, 2024. This strategic move aims to enhance patient convenience, prevent overcharging, and ensure auditable accounting practices within the institute.
Citing a recent news report highlighting malpractices in another institution where an outsourced service provider manipulated discharge bills, overcharging patients, AIIMS underscores the urgency of adopting fully integrated digital payment systems. The directive, signed by Director M. Srinivas, explicitly states that, apart from the ‘AIIMS Smart Card’ top-up counters, no cash payments will be accepted at any other counters.
The order emphasizes that, aside from electronic payment methods like UPI, debit cards, and credit cards, the ‘AIIMS Smart Card’ will be the exclusive mode for payments related to investigations and procedures. The smart card, already piloted in select departments, is set to be operational institution-wide by the end of March.
To streamline the process, the directive instructs that the ‘AIIMS Smart Card’ top-up counters will be established in multiple locations within the OPDs, hospitals, and centers, operating on a 24×7 basis. Patients or their attendants will not be required to visit central registration counters for payments, as all payment endpoints will be conveniently located near the patient’s position.
In conclusion, the AIIMS directive underscores its commitment to a digital future, promoting the ‘AIIMS Smart Card’ as the primary means of transaction, prioritizing transparency, and safeguarding patients from potential financial exploitation.